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  • BlackBerry Not Reconciling with Outlook? Read on

    Posted on December 10th, 2009 Shawn 6 comments

    BlackBerry BoldI use a BlackBerry Bold 9000 on AT&T. This is a corporate device, and it’s connected to my companies BlackBerry Enterprise Server (BES), for over the air (OTA) syncing of email, calendar, contacts, and tasks.

    A few months back, I opted to upgrade my Bold’s operating system to a leaked version of the BlackBerry OS.  After it was complete, my Bold started showing signs of syncing issues.

    In a quick detail it goes like this:

    • I delete an email from Outlook, and it does not automatically delete (aka Reconcile) from the Inbox on the Bold.
    • I open an email in Outlook, and it does not automatically mark as opened on the Bold.

    These things used to work, prior to upgrading the OS.  On the flip side, if I open or delete an email message on the Bold, it does reconcile within Outlook.  So, this is saying the there is some sort of syncing, but it’s not fully working both ways.

    I’ve done many tests, including following RIM’s Knowledge Base suggestions of KB 10939.  I’ve gone as far as to wipe the device (aka remove all the data, applications, and OS; and reinstall an official OS and every app from scratch. I’ve even tried exploring deleting/undeleting messages in Outlook.  None of these options resolved the issue.

    This morning, as I continued to troubleshoot, I stumbled on a tip that suggested I toggle Wireless Reconcile from on/off and then from off/on.  Interestingly, doing this process, cleaned up the Inbox on my Bold to match Outlook.

    The steps to do this process are below (which I suspect are similar for any BlackBerry):

    1. On the BlackBerry, open the email application.
    2. In the menu, select Options > Email Reconciliation.
    3. In Email Reconciliation, change Wireless Reconcile to Off, and then Save.
    4. Return to Email Reconciliation, change Wireless Reconcile to On, and then Save.

    The above steps forced my Inbox on the BlackBerry to match the Inbox on Outlook.

    As a follow-up test, I created a new email message in Outlook and sent to myself. As expected, the message arrived in both my Outlook and BlackBerry Inbox. I opened the message within Outlook, but the message remained unopened in the BlackBerry Inbox. Grrr!

    So, I’m able to do a one-time clean up by using the steps above, but I’m still not able to get the Reconcile feature to automatically update the BlackBerry Inbox.  My plight continues…

    If you have any suggestions, please post below.


    6 responses to “BlackBerry Not Reconciling with Outlook? Read on” RSS icon

    • Is your deleted items heavily populayted with old emails? Try right cliocking your deleted items folder in outlook and emptying the folder. BBES scans that folder to see what should be removed from inbox on the device. If its too full, it never completes the scan before it begins again, hence emails that go unremoved on the handheld.

      • I think you have the solution. Last week, I wiped my new phone (Torch 9800) which was having the same sync problem as my old phone (Bold 9000).

        After the wipe, I saw your suggestion, and deleted my Outlook Deleted Items folder, which had over 400 messages in it.

        Today, I am seeing syncing working properly. Thanks so much for the tip.

        What’s amazing, I wasn’t able to find the solution on, and my BES admins at work were not able to solve it either.

    • Glad to help. I was too suprised to see that this was not one of the solutions set out in the BB kb articles, much less anywhere else. Had to figure this one out on my own (and I’m not an IT guy…) With a little help from Krevslasky’s bb page.

    • I have the same issue however my Inbox only contains 5-10 emails on average. If I read one message in Outlook it reconciles on the handheld. If I mark 2 or more messages read, it does not reconcile. Any suggestions?

    • Hi ,
      I recently bought BB 9300. Even i am facing similar problem in synching with Outlook.
      If I forcefully reconcile only then mail syncs with my Outlook (2010).
      I also tried turning OFF and ON Wireless Reconcile Option but still is a temporary solution only.
      Can someone please let me know a solution for this.

      Thank you.

    • I’m having the same problems and will try these tips. Thanks.

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