I use a BlackBerry Bold 9000 on AT&T. This is a corporate device, and it’s connected to my companies BlackBerry Enterprise Server (BES), for over the air (OTA) syncing of email, calendar, contacts, and tasks.

A few months back, I opted to upgrade my Bold’s operating system to a leaked version of the BlackBerry OS.  After it was complete, my Bold started showing signs of syncing issues.

In a quick detail it goes like this:

• I delete an email from Outlook, and it does not automatically delete (aka Reconcile) from the Inbox on the Bold.
• I open an email in Outlook, and it does not automatically mark as opened on the Bold.

These things used to work, prior to upgrading the OS.  On the flip side, if I open or delete an email message on the Bold, it does reconcile within Outlook.  So, this is saying the there is some sort of syncing, but it’s not fully working both ways.

I’ve done many tests, including following RIM’s Knowledge Base suggestions of KB 10939.  I’ve gone as far as to wipe the device (aka remove all the data, applications, and OS; and reinstall an official OS and every app from scratch. I’ve even tried exploring deleting/undeleting messages in Outlook.  None of these options resolved the issue.

This morning, as I continued to troubleshoot, I stumbled on a tip that suggested I toggle Wireless Reconcile from on/off and then from off/on.  Interestingly, doing this process, cleaned up the Inbox on my Bold to match Outlook.

The steps to do this process are below (which I suspect are similar for any BlackBerry):

1. On the BlackBerry, open the email application.
2. In the menu, select Options > Email Reconciliation.
3. In Email Reconciliation, change Wireless Reconcile to Off, and then Save.
4. Return to Email Reconciliation, change Wireless Reconcile to On, and then Save.

The above steps forced my Inbox on the BlackBerry to match the Inbox on Outlook.

As a follow-up test, I created a new email message in Outlook and sent to myself. As expected, the message arrived in both my Outlook and BlackBerry Inbox. I opened the message within Outlook, but the message remained unopened in the BlackBerry Inbox. Grrr!

So, I’m able to to a one-time clean up by using the steps above, but I’m still not able to get the Reconcile feature to automatically update the BlackBerry Inbox.  My plight continues…

If you have any suggestions, please post below.